Student Greivance /Redressal Committee

Grievance Redressal mechanism for students, academic and non-academic staff

Introduction:

In order to redress individual as well as collective grievances of the students and staff of the University, a grievance redressal mechanism has been devised. Staff refers to all academic and non-academic staff members. It includes faculty (full time, parttime or visiting), teaching assistants, tutors, directors, academic support staff members, full-time or part time employees and full time consultants who are involved in administrative or nonacademic work

What is a Grievance?

A grievance may be any kind of discontent or dissatisfaction or negative perception, whether expressed or not, arising out of anything connected with University that a student or staff thinks, or even feels, is unfair, unjust or inequitable. Any grievance /complaint relating to sexual harassment will not be covered under these rules as there is a separate mechanism for addressing such matters by CASH (Committee Against Sexual Harassment).

Please note: While this platform allows all staff members to voice their concerns in an open manner it is imperative that the complainant exercises due diligence and care in deciding what he/she would qualify as a grievance that is serious enough to deserve the attention of this committee comprising of senior administrators and faculty of the university.

Constitution of the Grievance Redressal Committee (GRC):

S.NO.	Name	position
1	Dr Shweta Purohit	Chairman
2	Dr. Hema Jain	Member
3	Mrs Vijaylakshmi Vyas	Member
4	Mr GiriRaj P. Kalla	Member
5	Mr. Sumit Purohit	Member

Procedure for filing the formal complaint/grievance:

Any student or staff of the Mahila Technical And Management College(MTMC) may lodge a complaint.

Complaint should be made to Grievance Redressal Committee

Complaint may be oral, by email (at mtmcollege2021@gmail.com) or in writing. If the complaint is oral, it will be converted into a written form by the GRC member who received the complaint and authenticated by the complainant under his / her signature as soon as possible.

Upon receipt of complaint by any member of GRC, the member should forward it to mtmcollege2021@gmail.com

Procedure for filing a complaint / grievance without revealing identity:

If the complainant would not like to reveal his/her name for any grievance, they can drop the grievance(s) in the drop box placed outside the Library.

Process for addressing the Grievance:

1. Upon receipt of complaint, the Secretary of the Committee will send a response to the complainant acknowledging the receipt of grievance immediately.
2. At this stage, based on the nature of the complaint and severity of its possible impact, the Secretary may take one of the two options to proceed on addressing the concerns while keeping the Chairperson, GRC copied in all communication:
a. Option 1 which can be exercised on matters that could be more routine operation:
i. The Secretary of the Committee may address the issue directly with the help of the concerned department.
ii. In this case, it is important that the complainant is apprised of the actions taken or the work-in-progress in a timely manner. iii. Once the matter has been resolved the Secretary will send a final update to the complainant on the matter.
b. Option 2 which can be exercised in matters of very serious concern, in consultation with the Chairperson:
i. The Secretary may also call for a meeting of the GRC. The quorum for the meeting is 5 (Five).
ii. The Committee, as required, may also call for a deposition by the complainant and the person/representatives from the department against which the complaint has been made.
iii. Final decision of the GRC has to be communicated to the student within 15 days of the receipt of the complaint.
iv. The Secretary of the Committee will communicate the decisions to the concerned parties/departments via email and a copy of the case and decision will be sent to the Vice Chancellor
3. The Secretary will maintain an updated record of all complaints, actions taken and closure status.
4. In case the complaint has been made against a member of the GRC or a member of the Appeal Committee for GRC, the concerned member will be barred from participating in any proceedings till the case has been closed

Re-appeal:

1. Aggrieved parties who are not satisfied with the decision of the committee, may appeal to the Appeal Committee for GRC for a reconsideration and review within 15 working days. 2. The members of the Appeal Committee are follows: a. Chairman JNVSS (Chairperson) b. Secretary JNVSS (Member) c. Chairman, Governing Council MTMC(Member) 3. The decision of the Appeal Committee, in such matters shall be final and there shall be no further appeal in the matter.

Note:

1. The committee will recommend appropriate action against complainant(s), if complaint made are found to be baseless or trivial. 2. Governing Council MTMC may revise the procedure from time to time.